ZipGrade LLC Privacy Policy

(updated Feb. 28, 2017)

Overview

Personal information” is any information you provide to us that personally identifies you, such as your name or e-mail address, or similar information which could be reasonably linked to such identifying information by us. We will only collect, use, and share your personal information in accordance with this Privacy Policy. This policy applies whether you use ZipGrade through https://www.zipgrade.com (the “ZipGrade website”), our mobile applications (the ZipGrade Mobile Apps”, or any of our other products or services that link to this Privacy Policy (collectively, the “Service”).

What is ZipGrade?

ZipGrade is a collection of applications that allows teachers to grade multiple choice papers and analyze the results using a mobile device, or the website. The teacher uses the mobile ZipGrade App to capture an image of the student’s paper. This image is analyzed for each student response and compared against the answer key entered by the teacher. The teacher is able to instantly see the student’s score on the mobile app. The score and image are stored on the local mobile device for later review.

If the teacher has optionally entered information about their students (limited to first name, last name, student ID numbers, and class), these graded papers may be connected to the student records to enrich the analytics and provide more complete reporting within the mobile app.

In the default configuration this data, which includes graded paper data, student information, and the images of the papers, are synced to a central secure server to allow teachers to use the ZipGrade website to more easily report and manage the data. The teacher’s ZipGrade username is required to access the website containing this data.

Both the ZipGrade Mobile Apps and ZipGrade website are intended for use solely by the teacher.

What type of data is collected?

We collect two types of information about you: (1) Information that you voluntarily provide us by using the ZipGrade Service (described below) and (2) Information collected automatically as result of your use of the Service. The types and amounts of information collected will vary depending on what features you elect to use. There are several options for further limited the information provided and how that information is shared.

Information you provide to ZipGrade

  • ZipGrade User Account Information

    To create a ZipGrade user Account, a teacher must provide an e-mail address that acts as the unique username for their account. They must also provide a password that will be used to login to the ZipGrade service.

  • Class and Student Information

    The teacher may optionally provide information about their classes and students. A class record consists of the name of the class and the students (below) that are in the class. A student record consists of a first name, last name, a numeric student id, an optional text reference field (labeled External ID), and the classes for this student.

  • Quiz Key and Standards Information

    In order to grade papers, the teacher must provide information about the quiz being graded. This includes the name of the quiz, the answer key and optional information about what standards or competency each question exercises.

  • Student Papers Information

    While grading papers, the ZipGrade Mobile Apps will capture an image of the paper being graded and the resulting score. Teachers may optionally connect each paper with the student record for enriched reports, namely more complete exports and ability to report on student performance over time. If the paper is not attached to a student record, the app will use the image of the name box on the paper itself for display purposes.

Information Collected Automatically

Like most web-based services, we (or our service providers) may automatically receive and log information on your server logs from your browser or your device when you use the Service, which could include the frequency and duration of your visits to ZipGrade. If you use ZipGrade on different devices, we may link the information we collect from those different devices to help us provide a consistent Service across your different devices. If we do combine any automatically-collected information with personal information, we will treat the combined information as personal information, and it will be protected as per the Privacy Policy.

The technologies and information we automatically collect include:

  • Cookies and similar technologies:

    We (or our service providers) may use various technologies to collect and store information when you visit our Service including, clear GIFs, “tags”, “scripts”, and “cookies”. We use both session and persistent cookies: a session cookie disappears after you close your browser; a persistent cookie remains after you close your browser. We may also use, collect, and store information locally on your device using mechanisms such as browser web storage (including HTML 5). ZipGrade uses these technologies to tailor the Service for you.

  • Device information

    We collect device-specific information such as your operating system, hardware version, device settings, file and software names and types, battery and signal strength, and device identifiers. This helps us measure how the Service is performing and improve ZipGrade for you on your particular device.

  • Log Information

    Like most online services, when you use our Service, we automatically collect and store certain information in our server logs. Examples include things like:

    • Details of how you used our service, such as your activity on the Service, and the frequency and duration of your visits to the ZipGrade Website or ZipGrade Apps.

    • IP Address

    • Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL

How does ZipGrade use the information it collects?

ZipGrade does not sell any of your or your student’s information to any third-party for any purpose. ZipGrade does not present advertising within the ZipGrade Apps and ZipGrade Website.

We use the information we collect from you to provide you with the best experience. More specifically, this information is used to:

  • Provide and improve the Service, for example by developing new products and features;

  • Respond to your requests for information or customer support;

  • Customize the Service for you, and improve your experience with it; and

  • Send you information about pending account and subscription events, such as an expiring subscription or account status.

We use automatically collected information (described in the “Information Collected Automatically” section) to provide and support our Service, and for the additional uses described in this section of our Privacy Policy.

Will ZipGrade share any information is collected?

We do not share personal information with any third parties except in the limited circumstances described in this Privacy Policy:

  • Exporting and Third Party Integrations on our Service: With the ZipGrade service, the teacher may elect to export quiz results and student in various file formats or directly to another system such as gradebook software or a learning management system (“LMS”). This data is only shared at the direction of the teacher within the ZipGrade Apps or ZipGrade website.

  • Service Providers: Targeted advertising is not permitted within ZipGrade. We do work with vendors, service providers, and other partners to help us provide the Service by performing tasks at our direction. All class, student, quiz, standard, and student paper information (“Student Information”) is encrypted during transport and while at rest. Therefore, these service providers are not provided access to Student Information. We may need to share or provide information, excluding Student Information, with these vendors to help perform certain business functions, including sending e-mails on our behalf, database management services, server hosting, providing customer support software, and security. Generally, these service providers do not have the right to use your personal information we share with them beyond what is necessary to assist us. Additionally, these service providers must adhere to confidentiality and security obligations in a way that is consistent with this Privacy Policy.

  • Testimonials: We post testimonials on our Service which may contain personal information such as name, photo, and/or video of the individual in the testimonial. We obtain the individual’s consent in advance to ensure we have permission to post this content publicly. To request removal of your personal information from our testimonials, please contact us at privacy@zipgrade.com.

  • Legal Requirements: We may disclose personal information to comply with a court issued subpoena, or other legal process. We also may disclose personal information where, in good faith, we think it is necessary to protect the rights, property, or safety of ZipGrade, our employees, or others, or to prevent violations of our Term of Service or other agreements. This includes, without limitation, exchanging information with other companies and organizations for fraud protection or responding to government requests.

  • Change of Control: In the event that all or a portion of ZipGrade or its assets are acquired by or merged with a third party, personal information that we have collected from users would be one of the assets transferred to or acquired by that third party. This Privacy Policy will continue to apply to your information, and any acquirer would only be able to handle your personal information as per this policy (unless you give consent to a new policy). We will provide you with notice of an acquisition within thirty (30) days following the completion of such a transaction, by positing on our homepage, or by e-mail to your e-mail address that you provided to us. If you do not consent to the use of your personal information by such a successor company, you may request its deletion from the company. In the event that ZipGrade goes out of business, of files for bankruptcy, we will protect your personal information, and will not sell it to any third party.

  • With Consent: Other than the situations described above, we won’t disclose your personal information unless you consent to it. Additionally, we will never sell your personal information to advertisers or other third-parties.

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How does ZipGrade protect and secure my information?

Your ZipGrade account is secured by a password. You can help us protect your account against unauthorized access to your account by keeping your password secret at all times.

The security of your personal and student information is very important. We have implemented technology and operational processes to protect against unauthorized use, disclosure or access to personal information. This includes:

  • Engineering decisions are made with security as a primary requirement;

  • Periodic reviews of operation and technical processes with an eye towards current threat and security best-practices;

  • All Student Information is encrypted while in transit (SSL/TLS) and while at rest on ZipGrade servers(AES-256);

  • All passwords are stored and transmitted securely. Passwords are never stored in plain text. Instead they are salted and one-way hashed using current encryption libraries.

  • We automatically delete unused Student Information for expired and unused accounts after a specific period of time, as per our data retention policy, described in the ‘How long does ZipGrade Keep Student Information?’

Although we make concerted good faith efforts to maintain the security of data information systems, no practices are 100% perfect, and we do not guarantee the security of information. Outages, attacks, human error, system failure, unauthorized use or other factors may compromise the security of user information at any time. If we learn of a security breach, we will attempt to notify you electronically (subject to applicable laws) so that you can take appropriate protective steps. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

Can I opt-out of providing information?

In order to provide any functionality, the app does require a user account that includes an e-mail address. This is so we may communicate with your according to our terms and conditions and Privacy Policy together which constitute our “Agreement” with you, and enable your device for any purchased subscription features.

You may elect to not share any Student Information with the ZipGrade service by disabling sync on the ‘My Account’ section on the ZipGrade website. With this sync option disabled, no Student Information will be synced to the central servers for this ZipGrade user account. Any data that had previously been synced to the central servers will be removed.

It the syncing option is disabled as above, you will be able to use the ZipGrade mobile app as normal. But you will not be able to use most of the features of the ZipGrade website as it will not have any data regarding your students, quizzes, or papers.

Also note that by disabling the sync process, your Student Information will not be backed up. In the case of a new phone, corrupted data, or other possible issue; you will not be able to recover your Student Data from a backup.

How can I manage my personal information?

A ZipGrade user account consists of minimal data-- a username consisting of an e-mail address and a password. We use this information as the primacy security tool for accessing your data. If you do need to change your username, please contact us at support@zipgrade.com for instructions.

If you need to change your password, use the ‘Forgot my Password’ link on the login screen of the ZipGrade Website. This will send an e-mail with a link to the username’s e-mail address with the link to allow you to change the password.

How can I delete my account?

If you wish your account to be deleted from the ZipGrade service, please contact us at support@zipgrade.com. A confirmation step will be required. We may maintain some elements of your account for legitimate business (e.g. your e-mail address and cancellation date) or legal purposes. When deleting an account, all associated Student Information is deleted.

How long does ZipGrade keep personal information?

We strive to keep as little Student Information as possible. To that end, all Student Information is removed, including backups, within sixty (60) days of being marked for removal by the user. If an account goes dormant, defined as no new or changed data for one hundred eighty (180) days; all Student Information for that ZipGrade user is removed from all servers, including backups.

Please note that we may retain some information about your ZipGrade account when closed, to comply with legal obligations, to protect the security of our Service, or to prevent abuse of the Agreement

What communications will I receive from ZipGrade?

If you registered a ZipGrade user, provided an e-mail address to us, or otherwise opted-in to receive communications from us, we may send you messages and updates regarding your account, including privacy and security notices, updates regarding the Service, and information regarding products, features, or services from ZipGrade. These communications may include, but are not limited to; push notifications, e-mail, and postal e-mail. If you have an account with us, we’ll also use your e-mail address to contact you for customer service purposes, or for any legal matters that arise in the course of business.

If you wish to not receive communications from us, please let us know via e-mail at support@zipgrade.com. Please note that if you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Website, and you are responsible for reviewing those legal notices for changes.

How will ZipGrade notify me of changes to this policy?

We may occasionally update this Privacy Policy. We will not reduce your rights under this Privacy Policy without your consent. If we make significant changes, we’ll provide prominent notice by posting a notice on the Service and/or notifying you by e-mail (using the e-mail address you provided), so you can review and make sure you know about them.

We encourage you to review the Privacy Policy from time to time, to stay informed about our collection, use, and disclosure of personal information through the Service. If you don’t agree with any changes to the Privacy Policy, you may terminate your account. By continuing to use the Service after the revised Privacy Policy has become effective, you acknowledge that you accept and agree to the current version of the Privacy Policy.

What if I’m not in the US?

ZipGrade is hosted in the United States. If you use the Service from the European Union, or any other region with laws governing data collection, protection and use that may differ from the United States law, please note that you may be transferring your personal information outside of those jurisdictions to the United States. By using the Service, you consent to this, and to the use and storage of personal information in accordance with this Privacy Policy.

California Privacy Disclosures

ZipGrade does not track its users over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals.

How can I contact ZipGrade with questions?

If you have any questions or concerns about this Privacy Policy, please e-mail us at privacy@zipgrade.com or write us at:

ZipGrade LLC
PO Box 729
New Lenox, IL 60451